Refund Policy

Refund Policy

1. Introduction

Welcome to GetWork. This Refund Policy outlines the terms and conditions regarding refunds for digital services purchased through our website, www.getwork.store ("Site"). By purchasing our services, you agree to the terms outlined in this policy.

2. Refund Conditions

2.1 Eligibility for Refunds

Refunds are only provided under the following conditions:

- The service was not delivered within the specified timeframe, and the delay was not caused by the client.

- The deliverable received is incorrect or incomplete, and the issue cannot be resolved within a reasonable timeframe.

- The service provided does not meet the specifications outlined in the service description.

2.2 Non-Eligibility for Refunds

Refunds are not provided under the following conditions:

- Change of mind after the service has commenced.

- Dissatisfaction with the deliverable due to subjective preferences if the deliverable meets the specified requirements.

- Delays caused by incorrect or incomplete information provided by the client.

- Delays caused by the client’s failure to respond promptly to requests for additional information or clarification.

3. Refund Process

3.1 Requesting a Refund

To request a refund, clients must contact us at [your email address] within seven (7) days of receiving the deliverable. The request must include:

- The order number

- A detailed description of the issue

- Any supporting documentation or evidence

3.2 Review of Refund Requests

Upon receiving a refund request, we will review the case and respond within five (5) business days. If the request is approved, the refund will be processed as a balance in the client’s GetWork account.

4. Refund Method

4.1 Account Balance

Refunds are not processed back to the client's original payment method. Instead, refunds will be provided as a balance in the client’s GetWork account, which can be used for future purchases on the Site.

4.2 Balance Expiration

The refunded balance in the client’s GetWork account does not expire and can be used at any time for future purchases.

5. Dispute Resolution

5.1 Resolution Process

If a client disagrees with our decision regarding a refund request, they may contact us at [your email address] to escalate the issue. We will review the case again and provide a final decision within ten (10) business days.

5.2 Binding Arbitration

In the event that a dispute cannot be resolved through our internal resolution process, the dispute shall be resolved through binding arbitration in accordance with the laws of Punjab, Pakistan.

6. Contact Information

If you have any questions about this Refund Policy, please contact us.

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✓ By using our services, you acknowledge that you have read, understood, and agree to be bound by these refund policies.